DNB is investing considerably in technology, artificial intelligence (AI) and digital solutions to meet its customers' expectations of simple, fast and available banking services. In order to deliver better customer experiences, increase efficiency and meet customers' future needs, DNB is carrying out organisational changes and downsizing as part of a comprehensive restructuring of Technology & Services (T&S).
During the past few years, DNB has simplified a number of internal processes and routines. At the same time, the Group has adopted agentic AI in several parts of its operations. This technology replaces tasks that were previously handled manually and contributes to faster processes and increased capacity, and it simplifies life for our customers. Control of customer data and the work relating to the Know Your Customer (KYC) process, as well as technology development and coding, are areas where the bank is already seeing that AI agents can contribute substantial efficiency gains.
To achieve these gains and exploit the opportunities associated with new technology and new work processes, DNB will adapt the organisation of T&S and its skills mix. The changes entail a reduction in the workforce of about 400 full-time equivalents (FTEs).
"AI is changing the way we work and how we deliver services to our customers. We are already seeing considerable gains, and are therefore adapting our organisation to a new reality. At the same time, we know that this restructuring will affect employees who have made a strong contribution to DNB for many years. This is why it is important for us to carry out an orderly and responsible process, and take care of the employees affected in the best possible way," says Group Chief Executive Officer (CEO) Kjerstin Braathen.
DNB will carry out the process in accordance with applicable rules and legislation, and in close dialogue with the employee representatives.
The restructuring costs will be recognised in the accounts in the fourth quarter of 2026, and the downsizing will be completed during the fourth quarter of 2026, with the effect relating to costs fully recognised in the accounts from the second quarter of 2027. Further information about the financial effects of the restructuring process will be disclosed later this year.
For more information, please contact:
Mitra Hagen Negård, Head of Investor Relations: (+47) 95 79 36 31
Liselotte Lunde, Head of Communications: (+47) 95 94 92 35
This release is issued by Hege Sikveland, Personal Assistant at DNB Bank ASA. Date and time of publication: 6 October 2026, 09:00 CET.