Partners of Amazon Connect can now leverage Teneo® as a powerful automation platform for call centers. Teneo.ai, the company behind the largest volumes of automated phone calls globally, now offers its full capabilities to Amazon Connect partners and their customers directly through the AWS Marketplace.
Deploying AI agents with AWS Connect significantly enhances customer and agent experiences while reducing operational costs:
Automates Up to 60% of Calls: Teneo® enables Amazon Bedrock to automate up to 60% of all incoming calls, while the remaining 40% are summarized and routed to agents with all relevant customer information via Agent Assist.
Drives Call Containment and First Call Resolution: By resolving more customer queries directly through automation, Teneo improves call containment rates and ensures higher First Call Resolution (FCR), reducing repeat contacts and enhancing customer satisfaction.
Achieves Superior Accuracy: Teneo sets a new standard in communication accuracy, exceeding the 92% threshold of human-to-human interactions (as tested by Cyara*). Unlike other AI solutions, Teneo eliminates hallucinations and performance issues, delivering a reliable, scalable solution for contact centers.
Teneo's proprietary technology delivers a breakthrough in intent and entity recognition for Voice AI and Interactive Voice Response (IVR) systems. By integrating its deterministic layer with Natural Language Understanding (NLU) and Q in Bedrock, Teneo achieves over 95% accuracy-a significant leap over traditional models available to Amazon Connect customers.
Teneo.ai simplifies integration and reduces costs by offering its solution through the AWS Marketplace. Businesses can save several dollars per automated phone call, driving substantial value for organizations using AWS Connect.
Per Ottosson, CEO of Teneo.ai, commented: "Our presence in the AWS Marketplace reflects our commitment to simplifying the adoption of advanced Natural Language Applications. With Teneo®, we are not only addressing contact centers' most pressing challenges but transforming how businesses engage with their customers. It's a paradigm shift in voice accuracy and cost efficiency."
For more information about how Teneo works within the AWS ecosystem, visit: https://www.teneo.ai/solutions/teneo-amazon-connect.
*For details on accuracy benchmarks, visit: https://www.teneo.ai/learning-hub/whitepapers/customer-experience-with-superior-nlu.