Elisa and Kempower have signed an agreement under which Elisa will build AI-powered IT services designed to scale with future needs of Kempower. The collaboration creates a flexible AI-ready day-to-day digital environment for globally growing Kempower's workforce.
Kempower is a technology pioneer in electric vehicle charging solutions, whose growth calls for modern, secure and globally scalable IT services. Elisa's strong expertise in applying AI to IT services supports Kempower in an environment where user support, device and professional services must operate reliably across multiple markets and scale in line with the business.
Elisa's service package includes end-user support services, Device-as-a-Service, and professional services for Microsoft 365 and device management. The solution is built on a single accountable partner model, combining strong local presence, global delivery capabilities and continuous service development together with the customer to support Kempower's growth.
AI-enabled services make end-user support more proactive, faster and effective. Elisa aims for ticketless IT service: AI-assisted automation and self-service help resolve support requests more efficiently, while Elisa's own experience in using AI solutions and bringing them into production also supports the development of Kempower's business.
Elisa provisions devices to Kempower through Device-as-a-Service model that provides predictable monthly costs and a flexible way to scale device capacity according to business needs. The service model therefore supports both global growth and a consistent employee experience across countries.
"Kempower's global growth requires a partner that understands the needs of a rapidly scaling technology company and can support us globally. Elisa's AI-driven service capability supports our employees in their daily work, strengthens the scalability of our operations and helps us focus even more closely on serving our customers," says Tuomas Siivonen, End User Services Manager, Kempower Corporation.
"We are proud to support Kempower's growth with future-ready IT end-user services, where AI, automation and Elisa's strong production capabilities improve the user experience and service efficiency. Our collaboration combines a scalable global operating model, and the ability to turn new AI solutions into practical business value," says Noora Lainio, Vice President, IT-Services, Elisa.